How can I place an order?
You may place an order either by phone 916-813-6023 or emailing us. You may use the contact
page or email us at eviva@evivadesign.com
If you send us an email, please try to provide us with as much information as possible. Event date,
Wedding, Baptism (boy or girl), items you are interested in, colors, theme, etc.
We are more then happy to call you to discuss the detail if you wish. We will always email you a
picture of any custom design for your approval before we ship.
All orders must be paid in full before production begins.
What forms of payment do you accept?
We accept: Check, Money Orders, Paypal
How long will it take to get my purchase?
We strive to ship all items out within 10-15 business days. Additionally, transit time is 2-7 days.
Some of the baptismal outfit, printed ribbon and Boubounieres need a ordering time frame of 4-8
weeks. We reserve the right to delay an order due to heavier than normal ordering seasons.
Should we anticipate a delay of your order, we will inform you immediately.
What if I need an item shipped sooner than 10-15 business days?
If you need an item right away, in less than 10-15 business days, you must call us directly. We will
inform you if we can accomodate your needs. There will be an additional charge for express
shipping. (Additional fee varies by your location & package weight/dimensions.) Orders containing
items that need to be handmade, assembled or customized will be charged an additional 20%
premium fee.
Shipping Policy
We ship by Fedex and USPS. If you do not state a preferred shipping agent, we will choose a
carrier for you. All lambades are packaged by Fedex. Delivery time takes 1-7 days from shipping
date. You will receive a tracking number and expected delivery date confirmation by e-mail or
phone once your order has been shipped. Shipping and handling charges are non refundable. If
you live in Northern California or will be visiting the area, you may pick up your order personally.
Return Policy
We will send you a picture of all custom items for your approval before we send it to you therefore
we have a no return policy.